I selected Amazon because they had what I wanted Irwin Industrial Tools 2078516 16-Inch Groove Joint Pliers at one of the lowest prices listed on NEXTAG. They called the next day to get some information which I gave and they said everything was good. Five minutes later I got an email saying my order was canceled. I waited until that evening to get a confirmation that it actually had gone through but no acknowledgment came. So, I order Irwin Industrial Tools 2078516 16-Inch Groove Joint Pliers from PC Nation which gave me free overnight shipping at 1 cent less.
The next morning I got shipping confirmations from both store and cancellation was impossible. I emailed BD to tell them what happened and that I was returning their Irwin Industrial Tools 2078516 16-Inch Groove Joint Pliers and expected a full refund. They received the pkg on 06/03 which was on a Wednesday but said it would be 3-5 days before I received my refund. Sixteen days with my money. You'd think a business would want to go the extra mile to lessen a bad experience but they stuck with their protocol. No "let's make this up to you in some way" Nothing.
OK, it turns out I was wrong. Amazon does care about its customer service. I was contacted by the manager,and not only did he seek out how I'd been affected by the ordeal, but had already taken steps to make things up to me, and invited me to ask for him personally when I made future purchases...and I will.
Good Prices Irwin Industrial Tools 2078516 16-Inch Groove Joint Pliers
Sturdy nickel chromium metal construction ProTouch™ grips supply additional ease and comfort and lowers hand exhaustion Right angle enamel grip in all directions for highest chunk Fulfills or exceeds ANSI specs Jaw ability: 4-1/2", jaw positions: nine pipe measurement: four-one/2".The Irwin Vise-Grip 16-Inch Groove Joint Pliers attributes right angle teeth that grip in all instructions for maximum chunk power. Protouch grips are included for included user ease and comfort and the complete tool is produced of resilient nickel chromium metal construction. The resource meets or exceeds all ANSI requirements.
- Sturdy nickel chromium metal construction
- ProTouch grips provide extra convenience and minimizes hand exhaustion
- Proper angle enamel grip in all directions for Maximum chunk
- Fulfills or exceeds ANSI specs
- Item 2078500 has a clean jaw finish
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