Excellent customer service!!!!!! i ordered a Ideal Industries Side-Cutting Pliers, New England Nose High-Leverage with Fish Tape Puller, 9" Length on 10/29/10 to give to my son for christmas, then on 12/03/10 i was informed that it was not in stock and they did not know when they would have it back in stock. i was very upset and disappointed so i immediately wrote a negative review on them. within 1 hour i was called by a manager who was very nice and apolagetic. not only did give me a refund for my order, he had found another company that had the exact same Ideal Industries Side-Cutting Pliers, New England Nose High-Leverage with Fish Tape Puller, 9" Length in stock and he also paid the .00 more it cost to buy it. i was more than impressed, because he cared more about my son having his Ideal Industries Side-Cutting Pliers, New England Nose High-Leverage with Fish Tape Puller, 9" Length on christmas than the loss of money and business to another company. now that is what i call guaranteed customer satisfaction!! i never heard of any company ever doing that for someone, so i will defintely continue to shop with Amazon and recommend others to do so as well.
Really Ideal Industries Side-Cutting Pliers, New England Nose High-Leverage with Fish Tape Puller, 9" Length
35-012 Side-Chopping Pliers, NE Sort High-Leverage with Fish Tape Puller, nine Inch Size
- Drop-solid, large-carbon steel construction
- Knife-to-anvil blades never ever require resharpening
- Substantial-leverage layout provides 40% more chopping energy
- Designs with crimping die crimp bare and insulated terminals
- Vinyl-coated, comfort-grip handles
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