When I called to get some information I pressed the wrong button (pressed 1 for Sales instead of 2 for Customer Service). But the person who responded to my call was (much to my surprise) so pleasent to talk to that I just got all the info I needed from him. Although I was not planning to buy the equipment yet (before doing some more research) but he was so good that I just could not finish the call with out ordering. I have done a lot of business with mail order shops in the NY/NJ area and have never encountered such great friendly service. For us, the customers, Amazon becomes the person we get to talk to so for me Amazon is my new destination for for Nimravus, Black Aluminum Handle, Black Blade, Nylon Sheath now and that is all because of Jason.
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