Usually I'm a very easy going customer - all I want is a little perfection in my buying experience KME Knife Sharpening System. Well after spending two weeks on-line trying to find some pearls for my wife I was very happy to come across the Amazon. Of-course I was a bit apprehensive, I was paying a lot of money to an online shop. They shipped my order, but because of the weather conditions the Fed-Ex could not deliver it in time for Valentine's day. I panicked and called, to cancel the order, so I can spend the money elsewhere (I still needed a present). Leon said that it was ok, and shipped a replacement order overnight. Now that's customer service. He trusted me, and he saved me, and I have a wonderful Valentine's day. To me The amazon is not just a place to buy KME Knife Sharpening System, to me it is a source for the nearly forgotten feeling of the good old American service, where people would go an extra mile or extra ten miles, just to make they have a happy customer. They certainly exceeded my expectations.
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